Assessing Effects of eGovernment Initiatives Based on a Public Value Framework
نویسندگان
چکیده
Assessing effects of eGovernment initiatives is considered an important but challenging endeavor. Assessments are, among other things, important to justify e-government investments. They are challenging because they are complex, often based on locally defined indicators, many times overemphasizing financial effects, imprecise, faced with a number of contingencies and very seldom validated. Consequently, effect assessments can be seen as imprecise and difficult to compare across different initiatives. This paper addresses some of the challenges by attempting to assess effects based on a public value framework through an action design study with a Norwegian government agency. Based on our findings, we suggest 5 design principles for adapting and using performance indicators for assessing effects from eGovernment initiatives.
منابع مشابه
Developing a Framework for the Assessment of eGovernment Initiatives
The area of egovernment has received increased attention over the last few years. Much of this interest is derived from growth and development of electronic commerce. In spite of the current developments many avenues in the area of egovernment remain unexplored. One such area encompasses the determination of the value derived from the implementation of egovernment projects through comprehensive...
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